DETAILED AGENDA

*agenda subject to change
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  • DAY 1

    April 29, 2019

  • DAY 2

    April 30, 2019

  • DAY 3

    May 1, 2019

  • DAY 4

    May 2, 2019

  • Aptos Enterprise Order Management continues to grow in both value and function, and we have more good news to share. This extended session is for current EOM customers only.
    Commerce

  • The retail industry is undergoing a major transformation right before our eyes—and it’s just a preview of what’s to come. Hear vetted insights from retail expert Nick Goad from The Boston Consulting Group (BCG), a global management consulting firm and the world's leading advisor on business strategy, as he shares new ways of looking at, and using, current customer relationships, technologies, and existing assets to ensure you’re prepared for what the future of retailing holds.
    Commerce
    Customer
    Planning
    Platform

  • Join us for our conference kickoff as Noel Goggin, Aptos' Culture Leader, shares thoughts on the year in review, industry insights, Aptos' strategic direction, and how to make the most of this year's conference.
    Commerce
    Customer
    Planning
    Platform

  • John Wilkinson, professional networking curator at b2b talk, will lead this structured networking session. More than just run of the mill speed networking however, Wilkinson will deliver structured and facilitated discussions, where participants are matched for individual meetings based on their common interests and requests. Throughout the session, Wilkinson will curate relevant conversations between like-minded retailers, help attendees make new industry connections and create the opportunity to expand their own professional networks.

  • Retailers are discovering new and interesting ways to differentiate themselves in the age of omnichannel. Aptos solutions ensure retailers have the technical ability to meet the increasing needs in commerce, planning, and customer management. Attend this session as we review Aptos' strategy to ensure your ongoing innovation and competitiveness.
    Commerce
    Customer
    Planning
    Platform

  • Aptos has presented a vision for the future of technology and started down the road with Aptos ONE Store Commerce. But what will Aptos ONE mean for the rest of our solutions? Attend this session to see specific examples of how current solutions are migrating to Aptos ONE behind the scenes, and what that means for our customers short-term and long-term.
    Platform

  • This session will provide Aptos CRM customers with a comprehensive view into maximizing the full value of the latest version of CRM. Ideas and examples of how customers have increased revenue and reduced costs with Aptos CRM will be shared and discussed. For current CRM customers only, this session will also review upgrade paths and outline the future of CRM.
    Customer

  • If this is your first Engage, or you’re interested in learning more about Aptos’ broader portfolio, this is the session for you! Join us as we take a high-level look at the entire Aptos solution portfolio: what solutions are offered; what business processes they support and the value other Aptos customers are experiencing when using these products. You’ll also get tips and tricks on how get the most out of the dozens of sessions at Engage, and how to maximize your time in the Hub: our designated gathering spot to get hands-on experience with Aptos solutions and meet the experts behind them; tackle your unique challenges with our Services and Support teams; and learn about other complementary solutions in the Aptos ecosystem from Rick Boretsky, CEO of RIBA.
    Commerce
    Customer
    Planning
    Platform

  • Having problems planning out complex Omni-Channel strategies? What about the design team, are they effectively connected to the inventory planners? But not to worry, your vendor orders are arriving on time…right? Are you sure? Having trouble sharing inventory across multiple channels? Are you having difficulties satisfying customers anywhere, any time, and any place? If the answers to these questions are troubling you, then be sure to attend this session for an informative introduction into exactly how Aptos' suite of planning and execution tools are solving problems like these for hundreds of customers around the world.
    Planning

  • This session will provide Aptos Store customers with a look forward into what we are planning for the Store product in the years to come. This session will also review newer features, including partnerships and innovations that have been released over the last year. This session is for current Aptos Store customers only.
    Commerce

  • Product discovery is arguably the most critical step on the journey to conversion, and research consistently shows that when we remove friction from product discovery, conversions consistently follow. Join Dave Bruno as he presents the latest Trendcasting report from Aptos Labs in an interactive and informative session. Dave will share why Aptos believes that visual search is the future of product discovery, and why we believe that future is closer than most retailers may think. Dave will present Aptos Labs’ latest insights into the market conditions that led us to these conclusions, including the current state of visual search technology, consumer adoption and retail case studies. He will also shed some light on how retailers can prepare for this next wave of disruption, which is lurking just down the street (literally).
    Commerce
    Planning

  • Hear from Craig Hewitt, The Paper Store's Chief Operating Officer about how they leveraged Aptos Enterprise Order Management to become an omni channel retailer. He will share his side of the story about the opportunities they saw, the journey they took and the gains they realized.
    Commerce
    Customer

  • In this session, Aptos VP of Customer Experience, Brian Hayward will talk about a new suite of value added services and solutions that Aptos will be introducing in the coming months to better support your business. We want your feedback on our proposals for: Managed Store Solutions (including Hardware Support), Managed Helpdesk, Customer Experience Managers and more. As an Aptos customer, we value your opinion. This session will be your chance to help shape the next generation of Aptos services and solutions and ensure they’re designed to further support your business.
    Customer
    Platform

  • This session will be an interactive exploration of some of the challenges and successes that are occurring at retailers faced with an increasingly demanding customer, heightened competition, and the need to perfect every merchandise interaction through better planning. Whether you are faced with a need for increasing productivity in the merchandise organization, or greater demands to better curate assortments on a location by location basis, come prepared to share needs and experiences with the rest of the participants. Facilitated by Peter Charness - VP Merchandise Lifecycle Management Aptos, with a panel of Aptos’ most senior planning experts as well as Paula Rosenblum of Retail Systems Research. As part of the panel, Paula will some of the recent research results from RSR's most recent Merchandising Benchmark survey.
    Planning

  • Our Tuesday evening event, sponsored by FlexEngage, is at Manta, the next generation of SeaWorld thrills! Enjoy an outdoor evening of food, drink, games and fun! Tour the Manta aquarium and experience the rays and their magnificent underwater world. Inhabited by more than 3000 marine animals—including hundreds of rays, sea dragons, sea horses and hundreds of colorful fish, live coral and a giant Pacific octopus—The Manta Aquarium invites you to share in the wonders and mysteries of the sea. And, if you’re up to it, you can experience what it is like to fly like a ray - headfirst, while soaring, speeding, spinning and gliding in the Manta mega coaster!

  • For companies to succeed in the dynamic and constantly evolving world of commerce today, organizations must meet the rapidly rising bar for customers expectations with technology investments that deliver exceptional experiences. But no company can do it all, and good strategy requires prioritizing what is important today, and deprioritizing what can wait until tomorrow. In this session, guest speaker and Forrester VP/Principal Analyst, Brendan Witcher, will discuss the important (and surprising!) trends in digital transformation, the capabilities that leading organizations are making investments in today, and why these solutions are important for winning, serving, and retaining today’s digitally-savvy consumers.
    Where
    General Session

  • Nothing can remove obstacles and quicken issue resolution like a strong foundation between partners. Join Kevan Gray from Buckle as he provides organizational insights into their business and explains how the team works with Aptos to create the optimal partnership for completing projects and ensuring continued ROI. Throughout the session, Gray will share his outlook on handling change management and provide several tips and tricks on how building optimal business relationships can immediately impact your operations.
    Customer
    Planning

  • This session will provide Aptos AOM customers with a comprehensive view into maximizing the full value of the latest version of AOM. Ideas and examples of how customers have increased revenue and reduced costs with Aptos AOM will be shared and discussed. For current AOM customers only, this session will also review upgrade paths and outline the future of AOM.
    Commerce

  • For vertical retailers, the product journey from concept to customer requires insightful planning and reliable execution to have the right offer in the right place at the right time. This session will focus on the connection points from product design into supply chain, including planning processes.
    Planning

  • Learn how you can use CRM and Analytics with a strategic point of view from product development to deployment. Collaborate with leaders in business from sales to marketing, operations to development to get exactly what the customer wants when she wants it and wherever she wants it.
    Commerce
    Customer

  • Putting the customer at the center of the merchandise office is easier said than done. For those involved in the planning, design, development, delivery and management of merchandise, the pressure is never ending. Join us for this session to discuss how retailers today are capitalizing on their customer data to inform these processes and bring optimal assortments within reach with a truly Customer-Centric Merchandise Management practice.
    Planning

  • Hear what Buckle did in their early days of using Aptos CRM to find some early wins. These wins helped shape their focus on how to get the most out of their customer database. Join Chadd Bragg, Senior Digital Retention Marketing Manager at Buckle, as he walks us through some of the highlights of the 25 findings he discovered about their customer base.
    Customer

  • This session will provide Aptos Merchandising customers with a comprehensive view into maximizing the full value of the latest version of Merchandising. Ideas and examples of how customers have increased revenue and reduced costs with Aptos Merchandising will be shared and discussed. For current Merchandising customers only, this session will also review upgrade paths and outline the future of Merchandising.
    Commerce
    Planning

  • This session will provide Aptos Store customers with an opportunity to explore possibilities of incorporating Aptos ONE into an existing Aptos Store estate. Focusing on the in store experience, the benefits and capabilities this can provide store managers and associates. Bringing Aptos ONE and Aptos Store together includes a payment solution that gives retailers one view of your payment across any channel.
    Commerce
    Platform

  • Retailers work hard to engage customers throughout the shopper journey, yet transactional communications are largely underleveraged. This as conversion rates for transactional touchpoints far surpass all other forms of retailer marketing. Learn how brands like Michael Kors, Under Armour and GNC are transforming standard receipts, order confirmations and packing slips into dynamic engagement channels that drive loyalty and revenue. In this session you will learn how your brand can better leverage your transactional data and touchpoints, improve post-sale personalization, generate more revenue from your best customers, and improve in-store loyalty and bounce back.
    Commerce

  • **Invitation Only** Join Dr. Meriem Chida of the University of Wisconsin-Stout as she reviews her experience as an instructor of tomorrow's merchandising workforce. During this interesting session, Dr. Chida will discuss how collaboration with Aptos rapidly aligned retail curriculum with the new skills required for success in the tech-driven world of fashion merchandising. This workforce-in-training now graduates from U-W Stout fully capable of stepping right into merchandising departments will the skills required to quickly become highly effective planners.
    Planning

  • AI and Machine Learning propose to change the way we leverage technology and change the way we do our jobs. Attend this session to learn about Aptos' direction with AI and planning solutions.
    Planning

  • Adding and maintaining store locations around the world requires a massive amount of resources. Retailers need to be able to deploy and manage their stores consistently, in multiple countries, with minimal effort. This session will provide a comprehensive overview of the Aptos international strategy - as it relates to compliance and new country support in both Aptos Store and Aptos ONE, and how Aptos maintains its global partnerships to empower retailers with a true holistic view across their regions. Aptos’ valued partner in payment platforms, Adyen will also join the session to discuss how they help businesses thrive beyond just localization, with their international payment capabilities. Finally, together Aptos and Adyen will share their insight on what makes for a valuable relationship - from platform to partnership - across the globe.
    Commerce
    Customer
    Platform

  • Hear from Aptos’ VP of Customer Experience, Brian Hayward, as he shares Aptos’ plans to further enhance your Client Care experience. Hayward will discuss how Aptos is accelerating its focus on a customer-centric culture and shifting to a more proactive customer support model for the future. Session attendees will also discover the new technologies and processes that will be implemented - including an accelerated support resolution model - to make doing business with Aptos easier than ever. This will be an interactive session so please be prepared to bring feedback and ideas on how we can partner together to deliver you the ultimate customer experience.
    Commerce
    Customer
    Planning
    Platform

  • Join Scott Devlin, Vice President of Applications, as he walks us through the evolution of loyalty at The Vitamin Shoppe - from the early days of a "one size fits all" program with yearly point redemptions to their newly launched "earn and burn" program where customers control their points. Their new program includes perks for each tier, a mobile app and employee participation. Find out how The Vitamin Shoppe is creating more touchpoints with their customers and more reasons for conversation - all with the goal of increasing two critical metrics: Frequency and Average Order Value.
    Customer

  • According to BRP’s Consumer Study, 56% of consumers indicated that they were more likely to shop at a retailer that allowed them to have a shared cart across channels instead of a retailer that does not offer this service. Only 7% of retailers offer this shared cart concept – that’s a huge gap that retailers are struggling to bridge. Today’s retail model must venture beyond omni-channel to break down the walls between internal channel silos and leverage a common commerce platform to deliver a holistic, real-time, personal, seamless experience. Join this session to see the latest findings, hot off the press, from BRP’s 2019 Unified Commerce Survey and best practices from BRP’s industry experts.
    Commerce
    Customer
    Platform

  • Aptos Analytics continues to deliver more effective and faster analytical capabilities to retailers around the world. Aptos has an aggressive direction for further empowering Analytics users, and this session, for current Aptos Analytics customers only, will dive into current additions to products as well as the path forward.
    Commerce
    Customer
    Planning
    Platform

  • Aptos ONE makes progress in 2-week sprints. Attend this session to learn what we’ve accomplished over the last year, and what’s ahead for our next-gen microservices platform and our focus on commerce services.
    Commerce
    Platform

  • For most retailers, the bulk of an Auditor's time is spent performing cash analysis and media reconciliation. Sales Audit Media Reconciliation is a powerful Auditing tool that allows a retailer to address over/short issues at a variety of levels and time intervals. Media Reconciliation also identifies unreconciled media and provides tools to investigate and resolve reconciliation concerns - ultimately improving visibility to cash management throughout the enterprise. Attend this session to better understand how Media Reconciliation is commonly used with Store 6.4 or any other sales channel. We will also focus on recent enhancements and their associated benefits (e.g. Bank Reconciliation, unrestricted reconciliation intervals, and tender groups), as well as tips & tricks to show how Media Reconciliation can be used in other ways.
    Commerce

  • For Aptos ONE customers and current prospects, an opportunity to share questions and advice in our first inaugural customer forum for Aptos ONE.
    Commerce
    Platform

  • Retailers are becoming more and more creative when it comes to customer engagement, and finding the right balance of promotions that your customer appreciates and that drive traffic, while maintaining profitable margins is an art. More control on how your promotions interact with each other allows you to fine tune that model even more. Taking advantage of best buy logic when appropriate, or determine your own precedence and layering logic when the need arises. Come see how recent advances in promotion configurability in Aptos Store can help you achieve the control you need to promote with confidence.
    Commerce
    Customer
    Platform

  • In this insight-packed session, you’ll hear three distinct perspectives to help you thrive in the new world of Retail Unlimited. First, hear the latest preferences from consumers and what your front-line associates are expecting NOW as you gain first-hand insight from store managers. Then, a showcase of retail executives from leading brands will share NEW and innovative experiences they are delivering to meet these ever-shifting preferences. Finally, you’ll learn what the NEXT trends, technologies and strategies Aptos is keeping an eye on to ensure we deliver solutions that help customers deliver a retail strategy for captivating consumers and keeping them engaged from first impressions to the point of sale. Retail Unlimited NOW: Store Managers from leading Retailers Hear from a panel of veteran store managers who strive on a daily basis to meet and exceed the ever-changing demands of consumers who interact with your brand. These professionals will reveal the latest needs they are seeing from customers, as well as share what advancements and tools they need from you to be successful in delivering an engaging customer journey. Retail Unlimited NEW: CDO/CIOs from leading Retailers This showcase of leading Retail Executives will share new, innovative ways they are evolving their technological landscape; adding layers to their traditional retail models; and delivering engaging experiences. You’ll walk away with ideas to apply to your business immediately. Retail Unlimited NEXT: Nikki Baird, VP of Innovation, Aptos You’ll hear from VP of Innovation, Nikki Baird, on the approaching trends, technologies and strategies Aptos Labs is examining that we believe will yield new capabilities and ongoing innovation to help retailers engage with their customers in new and profitable ways.
    Commerce
    Customer
    Planning
    Platform

  • Commerce
    Customer
    Planning
    Platform

  • Kick off and kick up your heels at our final night dinner and party, outside on the pool deck! Half tropical, half country…it’s a full night of fun!

  • Engage conference fun continues at the after-party! This is your chance to be a star: Step up and take the stage at this rocking bar and karaoke club, where you can belt out your favorite tunes with help from talented backup singers and a live band. And, if you don’t feel like being center-stage, then just enjoy the fun and cheer on your fellow stars!

  • Today’s retail leaders need to keep up with changing shopping behaviors and technologies to enhance their customers’ journey. Join us at Disney Springs, one of the most experience-centric malls in the US, as we see first-hand how innovative retailers are providing dynamic store environments to give shoppers a consistently positive retail experience. We’ll kick off in the private Disney Springs Preview Center with a behind-the-scenes overview of the complex presented by two Disney Springs cast members (aka employees) from their Retail Division. These experts will share a few interesting retail-centric updates and answer any questions you have for them.
    Commerce
    Customer
    Planning
    Platform

  • After the kick off, we will then head out to experience Retail Unlimited in Disney Springs. Attendees will be provided with a curated list and description of some of the most interesting in-store experiences from amazing brands. All stops on the tour are plotted along the central part of the mall allowing you to enjoy the tour on your own, or feel free to join with small groups of other retailers and Aptos colleagues. From unique ways of indulging the “selfie” culture and in-store customization stations, to on-site master barbers and blending the shopping experience with giant polar bears and a rooftop beverage bar, you’ll see how some brands are mastering the artful balance of using new technology to enhance the customer experience while still creating a personal connection with the customer. As a bonus from our Disney Springs hosts, all attendees enjoy special savings at many Disney Springs stores. Simply show your conference badge at participating locations to receive discounts or free gifts with purchase. As we board the buses back to the Hilton Bonnet Creek and wrap the conference, you’ll be fully armed to return to work with new ideas about innovation and high-impact experience that you can translate to your business.